The ones people actually ask.

In summer we run dispatch around the clock and we will tell you the real number on the phone. If we are four hours out we say four hours. A company that manages your expectations with vagueness is not doing you a favour when it is 112°F.

No. There is no after-hours surcharge at any time of year. The diagnostic fee is the same at midnight in July as it is at ten on a Tuesday in March.

The price is agreed before we start, and it does not move. We diagnose, quote in writing, and that number is what you pay for the work described. If we find something the quote did not cover we stop and re-quote rather than adding it at the end.

Yes. Arizona ROC Licensed · C-39 Air Conditioning · EPA 608 Certified. Arizona licenses contractors at state level through the Registrar of Contractors, so you can look any AZ contractor up on the ROC website before you let them in — ours or anybody else's.

Two years on our labour, plus whatever the manufacturer gives on the equipment. If the same fault comes back inside that, we come back and it costs you nothing.

It depends on the fault, the age and what the repair costs against a replacement. A capacitor on a twelve-year-old system is a repair. A compressor on the same system usually is not. We will show you both numbers and let you decide rather than deciding for you.

Almost always airflow rather than capacity — a duct run that is kinked, crushed, too long or too small. It is why we measure static pressure before recommending equipment. A bigger system pushed through the same bad duct does not fix it.

More often than the packaging says, because of the dust. A one-inch filter is usually a 60 to 90 day item here, and closer to 30 through monsoon season.

The case is stronger in Phoenix than almost anywhere. Winters are mild enough that the equipment never works at the hard end of its range, so you are essentially buying a good air conditioner that also heats.