24/7 June–September · the Phoenix metro
No cooling? Call, don’t type.
(602) 555-0173A person answers, at any hour through the summer. That call costs nothing whether or not you use us afterwards, and if anyone in the house is vulnerable to heat, say so first — it changes how we prioritise.
First
Do this while you wait.
- 01
Get the sun off the glass
Close blinds and curtains on every west and south-facing window. Direct sun through glass is the single largest heat gain in a Phoenix house, and shutting it out is free.
- 02
Run ceiling fans, in the rooms you are in
Fans cool people, not rooms — they do nothing for an empty room, but they make an occupied one feel several degrees cooler.
- 03
Move everyone to one room, low and central
Interior rooms on the ground floor stay coolest. Shut the doors on the rest of the house rather than trying to hold the whole thing.
- 04
Drink water, and check on people
Infants, older adults and anyone with a heart or respiratory condition are at real risk above about 90°F indoors. If that is anyone in your home, go somewhere cooled — a library, a mall, a relative — and let us meet you at the house.
- 05
If you smell burning, kill the breaker
Switch the system off at the panel and leave it off. Then call.
What counts
When it is genuinely an emergency.
If it is on this list, call now rather than booking. If it is not, the normal booking route will get you a better slot.
- No cooling at all when the forecast is over 105°F
- Anyone elderly, very young, or unwell in the house without cooling
- A burning smell from the air handler — kill it at the breaker, then call
- A breaker that will not stay on
- Water actively coming through a ceiling below the attic unit
The rate
Midnight in July costs what Tuesday morning costs.
No call-out fee and no after-hours surcharge, on any day of the year. A failure in a heatwave is already expensive enough without the timing being part of the bill.
01
We tell you how to stay safe first
Whoever answers will walk you through it before we arrive: close the west-facing blinds, run ceiling fans, move to the coolest room, drink water, and go somewhere cooled if anyone in the house is vulnerable. That advice costs nothing and matters more than our arrival time.
02
We triage honestly on the phone
If we are four hours out we say four hours, not 'shortly'. In a heatwave knowing the real number lets you make a plan, and a company that manages your expectations with vagueness is not helping you.
03
We get cooling running, then quote
Stabilise first. Nobody should be deciding about a compressor replacement in a 95°F living room, so the full conversation happens once the house is coming down.
Not urgent
If it can wait until tomorrow.
Leave it here and dispatch will call back with a window. Anything with no cooling at all in summer should still go to the phone.